Privacy Policy

PRIVACY NOTICE

SORTU SOLUTIONS, S.A. DE C.V.

SORTU SOLUTIONS, S.A. DE C.V. (hereinafter referred to as “SORTU SOLUTIONS”), headquartered at Calle la Mascota # 533, Colonia San Benito, San Salvador, in accordance with the regulations on Personal Data Protection as well as international practices to safeguard the Personal Data (the “Personal Data”) of visitors, customers, and/or contractors (the “Users”) who visit the website, commits to the responsibility for the treatment and confidentiality of this data through a Privacy Notice, informing Users about how their data is handled.

A.- GENERAL PROVISIONS

SORTU SOLUTIONS is committed to respecting the rights to privacy, intimacy, and good name in the treatment of Personal Data, following the principles established in the aforementioned Law.

The Privacy Notice may be modified at any time, and these updates will be communicated by publishing the revised terms on the website.

B.- DATA TO BE COLLECTED 

For the purposes of this notice, various Personal Data will be collected on the SORTU SOLUTIONS website, including:

• Full name;
• Email address; and
• Personal phone number.

SORTU SOLUTIONS does not collect sensitive data for the operation of its website.

C.- PURPOSE OF THE NOTICE

SORTU SOLUTIONS informs Users that the purposes of this Notice are essentially to inform Users about the treatment of their Personal Data, and additionally, the data will be used for the following:

• Identification and validation of Users' identity;
• Administration and monitoring of the contracted Services;
• Sending information about the contracted Services;
• Handling questions, complaints, and comments;
• Compliance with legal obligations;
• Marketing and advertising purposes; and 
• Conducting satisfaction surveys.

D.- RIGHTS OVER PERSONAL DATA

Users can exercise their rights of Access, Rectification, Cancellation, and Opposition (ARCO) as follows:

• Access: Requesting information about their personal data.
• Rectification: Correcting incorrect or incomplete data.
• Cancellation: Requesting the deletion of their data.
• Opposition: Expressing their opposition to the processing of their data.

Para ejercer estos derechos, los Usuarios deben enviar un correo electrónico a la dirección: contacto@sortusolutions.com, mediante escrito libre, especificando de qué manera estará ejerciendo sus derechos y SORTU SOLUTIONS proveerá una respuesta para garantizar de los Derechos ARCO del Usuario.

E.- COOKIES

SORTU SOLUTIONS informs Users that it uses cookies which serve several fundamental functions such as: (i) allowing the website to store and remember important information about the User, such as their language preferences, products added to the shopping cart, and login details, providing a personalized and convenient shopping experience. (ii) collecting data about the User's interaction with the site, such as pages visited and time spent, enabling SORTU SOLUTIONS to analyze User behavior and improve the site's usability and design; (iii) some cookies may be used for advertising purposes, tracking the User's online activity to deliver targeted ads.

F.- APPLICABLE LAW AND JURISDICTION

Any dispute or issue related to this website or the activities conducted on it will be resolved in accordance with the laws of El Salvador, to which the parties voluntarily submit.

G. CONTACT

For any questions about this Website Privacy Notice or about how we handle your personal information, please email us at contacto@sortusolutions.com.